FAQ's

What payment method do you accept?

We currently accept payment by Check, PayPal, all major Credit Cards or Wire Transfer.

What shipping services do you offer?

We ship with FedEx, UPS, USPS (Ground, Overnight, 2nd day, 3rd day).

Do you ship out of the U.S.?

Yes, we ship to Canada.

Do you offer a trade option?

Yes, we do offer exchanges for used pumps. Please contact us for more information.

Do you offer rentals?

We currently do not offer rentals; however specific models can be loaned for a fee. Please call for more info.

What is your return/warranty policy?

Our standard Warranty is 90 days for repairs. We also offer a 1 year warranty for sales over $500. An Extended warranty is available for purchase as well.

Do you offer onsite repairs?

Yes, we do offer onsite repair for local customers to Southern California in the Orange Country area

Do you buy used pumps?

Yes, we do buy new and used pumps, along with pump accessories. Please contact us for more information.

Which kind of Infusion pumps do you carry?

We offer large volume, syringe, ambulatory and feeding pumps.

Is payment and billing with Insurance companies an option?

Yes, we do accept payment and bill to Insurance companies.

What if the pump I am looking for is not listed on your website?

We will find the pump you are looking for.

What is an Infusion Pump?

An electronic device used to control the administration of intravenous fluids in very small amounts and at a carefully regulated rate over long periods. An infusion pump infuses fluids, medication or nutrients into a patient's circulatory system. It is generally used intravenously, although subcutaneous, arterial and epidural infusions are occasionally used.

What is the difference between Large Volume, Syringe, Ambulatory and Feeding pumps?

  1. Large Volume: Large-volume pumps usually use some form of peristaltic pump. Typically, they use computer-controlled rollers compressing a silicone-rubber tube through which the medicine flows or a set of fingers that press on the tube in sequence.
  2. Syringe: Syringe pumps are typically small, compact infusion devices used for the delivery of precise amounts of fluid and drugs to patients. Syringe pumps are used in volume-restricted circumstances such as with anesthesia.
  3. Ambulatory: Ambulatory infusion pumps have become a common and essential part of the hospital, surgical, home and emergency medical facilities part of care.
  4. Feeding: An electronic medical device that controls the timing and amount of nutrition delivered to a patient during enteral feeding.